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Privacy Policy

Last Updated: December 2024

1. Information We Collect

Personal Information

When you use our services, we may collect:

• Contact Information: Name, email address, phone number, postal address
• Travel Information: Passport details, nationality, date of birth, dietary requirements, special needs
• Payment Information: Credit card details, billing address (processed securely through payment providers)
• Account Information: Username, password, preferences

Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, links clicked, search queries
• Cookies: Session cookies, preference cookies, analytics cookies

2. How We Use Your Information

We use your personal information to:

• Process bookings and reservations
• Provide customer support and respond to inquiries
• Send booking confirmations and travel documents
• Communicate important updates about your trip
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our booking agreements with you
• Legitimate Interests: To improve services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and legal requirements

4. Information Sharing

We may share your information with:

Service Providers

• Hotels and accommodation providers
• Airlines and transportation companies
• Tour operators and local guides
• Payment processors
• IT and email service providers

Legal Requirements

• Government authorities when required by law
• Law enforcement agencies in case of suspected illegal activity
• Courts and legal advisors in case of disputes

5. Cookies and Tracking

We use cookies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve user experience
• Measure marketing effectiveness

You can control cookies through your browser settings. However, disabling cookies may limit website functionality.

6. Data Security

We implement security measures including:

• SSL/TLS encryption for data transmission
• Secure payment processing (PCI DSS compliant)
• Regular security audits and updates
• Access controls and employee training
• Encrypted database storage

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information:

• For as long as necessary to provide our services
• To comply with legal obligations (typically 7 years for financial records)
• Until you request deletion (subject to legal requirements)
• Marketing data until you unsubscribe

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Opt-out of marketing communications
• Withdraw Consent: For processing based on consent

To exercise these rights, contact us at privacy@eurotravel.com

9. Marketing Communications

We send marketing emails only with your consent. You can:

• Unsubscribe using the link in any email
• Update preferences in your account settings
• Contact us to opt-out

Even after unsubscribing, we may still send transactional emails (booking confirmations, etc.).

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Privacy Shield frameworks (where applicable)

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notification.

14. Contact Us

For questions, concerns, or to exercise your rights, contact us:

• 📧 Email: privacy@rotapedia.com
• 📧 General Inquiries: info@rotapedia.com
• 📞 Phone: +995 32 2 123 456
• 🏢 Address: 123 Rustaveli Avenue, Tbilisi 0108, Georgia

15. Data Protection Officer

For GDPR-related matters, you can contact our Data Protection Officer at:

• 📧 Email: dpo@rotapedia.com

16. Supervisory Authority

If you believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.